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Our Service Procedure
Have you ever wondered what happens to your
coffee machine when you send it away for service?
What work is actually done and what do you get for
the money you pay?
We would like to show you in pictures what we
do regarding service.
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Dismantlement & Re-wiring
During a service your machine has to be dismantled. You can see in these pictures that the circuit wiring is in a real mess. They come this way from assembly in Italy, but we tidy it up by rerouting circuitry neatly and securing it with plastic ties. |
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Gearbox Service
If you have a bean to cup machine we recommend a gearbox service and lubrication otherwise the gears will eventually dry out. Without lubrication they will fail.
Not only is it annoying and costly for the owner when this happens, it's also time consuming and needless.
That is why we recommend you have this service carried out when the coffee machine is sent to us for normal service or repair. |
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Micro Switch Testing
We test the micro switches as these often become faulty and require replacement. |
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Cleaning & Boiler testing
All the components are thoroughly cleaned and inspected.
Boilers are flushed, cleaned and electrically tested.
We replace all of the seals and the wiring is re-routed and secured ready for re-assembly.
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Reassembly & Full 20 Cycle Test
We often carry out additional tests to the already stringent 20 cycle tests.
Typical time in service:
(from start to completion and ready to ship back)
11 hours.
No other Gaggia Saeco service center devotes the time and procedures to service and repair.
All our service is backed by a 6 month warranty on all the work we undertake, a no quibble guarantee.
Why would you want to go anywhere else? |
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"Having been left without support when my out-of-warranty Gaggia Titanium developed a fault, I was relieved to come across Gaggia Service on the Internet."
Tom, Coventry
"Thank you for the swift postage and ease of purchasing. I will of course return should I need anything else."
Emily, Ipswich
"...thanks for a fast, friendly and very helpful service.... coffee machine works well, thanks again"
Neil, Bristol
"What particularly impressed me was
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the accessibility of a technician to discuss over the phone the
work my machine required
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his knowledge of Gaggia technical bulletins and service advice
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availability of spare parts in stock
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smooth pick-up and delivery arrangements."
Tom, Coventry
"...The Gaggia has arrived - and I've set it up and have the most fabulous espresso coffee in my hand - raised to you to say a Huge Thank You!"
Sandra, Newton Aycliffe
"...We have no hesitation in recommending Gaggia Service UK as a dedicated, honest, reliable and conscientious company."
Ken & Gini, Norwich
"What a find! The service we received was absolutely first class - very friendly, understanding and extremely helpful."
Neil, Bristol
"I really do appreciate your patience and perseverance in finding a machine and then ensuring it was as good as new (probably better!!)"
Sandra, Newton Aycliffe
"Not only did they fix the fault, but they were able to undertake a thorough overhaul of a well-used machine which had given over 5 years service."
Tom, Coventry
>> Read more testimonials |
