Gaggia Service & RepairGAGGIA Service UK

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GAGGIA Repair | A-Z
Traditional Coffee Machines
Automatic Coffee Machines
Capsule/Pod Coffee Machines
Ice Cream Makers

SAECO Repair | A-Z
Espresso Coffee Machines
Automatic Coffee Machines

Capsule/Pod Coffee Machines

De'Longhi Coffee Machines

JURA Repair
Jura Coffee Machines

Spare Parts
Gaggia & Saeco Spare Parts

Service Shop<
Domestic Coffee Machines
Ice Cream Makers

Commercial Repair Service

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Holiday Opening Hours

Please note that our office will close at 5pm on 23rd December for the holiday season, and we will reopen at 9am on 2nd January, 2020.


Why is our Gaggia Classic better than the Philips brand?

Coffee Machine Repairs

We carry out service and repairs for all Gaggia and Saeco traditional, automatic and capsule/pod coffee machines including UK collection, fault finding, repair and re-delivery to your home, business or place of work. We ship spare parts worldwide.


You may have already seen our logo branded van and driver going up and down the country. This is a unique service that we provide to our customers. No-one else in the industry provides such a superb service to it's customers. The cost of the van including insurance, fuel and a driver is a considerable investment and we subsidise the operating cost as a non-profit service. The price you pay for this value-added service is miniscule by comparison.

Why do we do it? Your coffee machine is important to you and to us. You do not want it smashed or lost You want someone to take care of your valuable investment. All other couriers will treat your coffee machine as if it were a box of nuts and bolts which regularly results in considerable damage being caused during transit. Couriers do not accept liability easily for breakages or loss and so we have had to take several companies to court, and we won, but this process is long and time-consuming and an unnecessary burden for customers who have to wait longer for further repairs to be made.

Now when you book in your coffee machine with us for a service or repair, our staff will confirm and notify you by email the time and day that our driver will arrive at your home or business to collect it. When using our doorstep collection servicee we will guarantee that there are no breakages during transit. We will provide you with total peace of mind and a sterling delivery and repair service that you can rely on.

  • We will respond to your enquiries within 24 hours
  • We guarantee all service work we undertake
  • Coffee machines go through a stringent 20 cycle test before shipping
  • Special parts that are not in stock, and have to come from Italy, will add to the time of the repairs
  • Our pricing is based on value for money. We do not ask for payment up front
  • You will be treated with honesty and professionalism at all times. Our aim is to provide you with the finest coffee machine service available in the UK

Last July our driver was stuck in traffic on the M20 in Kent for 16 hours. He could have turned around and come back to Nottingham, but unbeknownst to us, he continued with his work and delivered our customers' coffee machines in Deal, Kent.

He did make it! He was amazing - stuck in the traffic all night and delivered the machine at 6:30 Sunday morning. He was brilliant - went way and above the call of duty. Please thank him again for us... I'm so impressed with your company's service.

Anstey, Kent

We pride ourselves with our dedicated service and staff. NO other company would go to such lengths to meet customer's expectations.


When will my machine be repaired?

Here at Gaggia Service UK we work hard. 7 days a week, 12 hours a day, in fact we have only been closed for two days during the past year. We pride ourselves on our high level of service and our full years warranty on every part we repair or replace.

We currently have a turnaround time of 2-3 weeks for Gaggia Baby, Classics and Evolution. Larger machines are currently taking longer due to high demand and the technical complexity of these machines. Each machine takes 11 hours to test and service in our workshop in addition to any repair work that may be needed.

Note: We are not affiliated with Gaggia or Phillips, we are an independent company.

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The GAGGIA® logo is a registered trademark of Gaggia S.p.a.
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