Coffee machine owners have been left out in the cold since the UK's only distributor and service centre for Gaggia and Saeco machines went into receivership in July of 2009.
The company that owns the Italian-based Gaggia brand, Saeco, was purchased by Dutch electrical giant Philips, further complicating the supply lines for spares.
In December 2009 we established GAGGIA-SERVICE.CO.UK aiming to provide Gaggia Saeco machine owners with a reliable supply of spare parts and a quality service. To improve our work flow, we then expanded into a spacious workshop facility in 2012. We also supply new and refurbished machines and are currently providing spare parts to customers all over Europe.
Prior to the collapse of Gaggia UK it's customers had been waiting several months for repairs, and had either found that their machines would be returned with reoccurring problems, or not repaired at all, or their machines would be lost and never seen again! An awful situation for such a iconic brand.
Phillips currently offer a limited reapir service, and for machines older than 12 months it's customers are instead offered vouchers towards a new machine purchase rather than a dedicated repair service.
During our seven years of trading here at GAGGIA-SERVICE.CO.UK, business has been overwhelming. We have been encouraged by the positive feedback, repeat custom and resounding recommendations that we receive on a daily basis.
Our business model takes servicing to a completely new level of satisfaction. Each bean to cup machine typically receives 9 hours of service, which often includes a complete rewiring job (as the components of these machines are difficult to get at and poorly wired from manufacture), leaving everything neat, tidy and safe. We perform full testing and fault finding, replacement of faulty parts, a complete clean, stringent 20 cycle test including flow and temperature tests. We carefully pack each machine to ensure it is returned in tip-top condition.
We have established reputable suppliers in Italy for all genuine Gaggia and Saeco technical information and replacement parts. We also service Jura and De'longhi brand coffee machines. We have all the technical expertise and training to carry out your repairs to the highest standards.
Your coffee machine is an asset, a beloved device that can be cared for and maintained to provide you with enjoyment for many years to come. We never tell our customers to buy a new machine when it can be repaired cost effectively.
We have heavily invested in our business. We are not going anywhere, but forward. Liquidation, Receivership, Bankruptcy is not of interest to us. WE ARE HERE TO STAY, we value your custom. WE ARE HERE FOR YOU and we will endeavor to make your experience with us every success.
To get started, simply choose your machine make and type from the left hand menu and we will arrange the collection, service, repair and re-delivery of your machine to your home or place of work.